FREQUENTLY ASKED QUESTIONS

Here we answer questions as to why Diamond Global Logistics are different from other freight companies, highlighting the reasons why you should contact us, to discuss how we could help your business.

If you do not find the information you are looking for here, please feel free to call our sales team who will be pleased to help you.

What have you done to help other businesses?

Over almost 30 years, we have worked with thousands of businesses of all sizes. Every one of those businesses had different requirements, budgets & problems to overcome. Our continued success is due to our ability to listen closely to our clients, understanding what is needed, then tailoring a logistics solution that meets or exceeds expectations.

Can I deal with an account manager who understands my business?

Every client is assigned an in-house account manager that understands your business and its requirements. Almost 30 years after the conception of Diamond Global, our dedicated team of staff remain committed to providing a premium service in every conceivable area of the forwarding industry.

Are my goods covered by insurance?

Freight companies do not automatically cover your cargo with "all risks" insurance.
Goods are handled subject to trading conditions and usually, liability has to be proven.
If successful, claims are then settled on a LIMITED liability basis which usually will not cover the FULL value of the goods.
It is therefore STRONGLY recommended that our customers arrange all risk insurance cover for every shipment. Please apply to Diamond Forwarding for a quotation and to arrange cover.

Could my consignment be charged on something other than its weight or size?

Yes. If your freight cannot be stacked up to the height of the trailer/container, then it may be charged on loading metres. This is the FLOOR space taken up by your cargo and most carriers, including ourselves, work on the basis of 1 loading metre = 1750kg

How do I convert inches into centimetres?

Times the inches by 2.54 = centimetres

What are the internal dimensions of a trailer?

Each trailer manufacturer builds to a slightly different specification.
We have therefore use AVERAGE figures as a guide only.
Please note the door dimensions are less than those below. All sizes are in metres
13.6 metre trailer – length 13.4m x width 2.44m x height 2.5m

What are the internal dimension of a container?

Each container manufacturer builds to a slightly different specification.
We have therefore used AVERAGE figures as a guide only. Please note the door dimensions are less than those below. All sizes are in metres.
40ft standard container – Length 12m x width 2.34m x height 2.38m
20ft standard container – length 5.88m x width 2.34m x height 2.38m

What is the maximum weight I can load into a trailer or container?

Each trailer and container manufacturer builds to a slightly different specification. We have therefore used AVERAGE weights as a guide only. If you need a weight capacity specific to a consignment then please contact us.
13.6 metre trailer – 23.500kg (25,000kg to some destinations)
20ft container – 20,500kg
40ft container – 24,000kg

When is VAT charged on your invoices?

For UK based companies that have movements within the EU (including domestic movements) the standard rate of VAT is charged.
For NON UK based companies no VAT is charged.
For UK based companies that have movements outside the EU, in most circumstances, VAT is not charged.

Will I be charged on the weight or size of my goods?

This depends on the mode of transport and the relevant volume equation. We have itemised the three modes;
Road Freight:
Most carriers work on the basis of 1 cubic meter (1m3) to equal 333kg
For example: 70cm x 80cm x 90cm turning the measurements to metres
IE: 0.7 x 0.8 x 0.9 = 0.504 m3 0.504×333(kg) =168kg which is the volumetric weight.
Therefore, if the gross weight of this box is greater than 168kg then it will be charged on the gross weight.
If the gross weight is less than 168kg then it will be charged on the volumetric weight.
Airfreight:
Most carriers work on the following equation; take the dimensions in centimetres and times all three together.
IE: 70 x 80 x 90cm = 504000 then divide by 6000 = 84 volumetric weight.
Therefore, if the gross of this box is greater than 84kg, it will be charged on the gross weight.
If the gross weight is less the 84kg then it will be charged on the volumetric weight.
Seafreight:
Most carriers, work on the basis of 1m3 to equal 1000kg.
IE: take the dimensions in metres and times them out to give you cubic metres (m3) 0.7 x 0.8 x 0.9 = 0.504m3 0.504 x 1000 = 504 volumetric weight.
Therefore, if the gross weight of this box is greater than 504kg, it will be charged on the gross weight.
If the gross weight is less than 84kg then it will be charged on the volumetric weight.